Shipping policy

Shipping Policy

Thank you for shopping with us! Here's everything you need to know about how and when your order will arrive.

Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email once your order is placed, and a second email with tracking once it ships. Orders placed on weekends or holidays are processed the next business day.

Shipping Times

Estimated delivery is 5–14 business days after your order ships, depending on your country and local customs processing.

Shipping Rates

We offer free shipping on all orders. We cover all shipping costs, so there's nothing extra to pay for shipping at checkout.

Customs, Duties & Taxes

For orders shipped to the European Union, all import duties and taxes are included in your order total, so you won't pay anything extra on delivery.

For orders shipped to other countries, import duties, taxes, or customs fees may be charged by your country and are the customer's responsibility. Orders refused due to unpaid customs charges are not eligible for a refund.

Order Tracking

Once your order ships, you'll receive a tracking number by email. It may take 24–48 hours for tracking to update once the carrier scans your package. If your tracking hasn't updated after a few days, reach out and we'll look into it.

Delays

While we do everything we can to get your order to you on time, occasional delays can happen due to carrier issues, high-volume periods (like holidays), or weather. We appreciate your patience if this happens, and we're always here to help track things down.

Wrong Address

Please double-check your shipping address at checkout. We aren't responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you catch a mistake, email us within 24 hours at hello@karatecat.store and we'll do our best to correct it before your order ships.

Lost or Damaged Packages

If your package arrives damaged, contact us at hello@karatecat.store within 48 hours of delivery with photos. If your package hasn't arrived within 30 days of your order date, contact us and we'll make it right with a replacement or refund.

Your Local Consumer Rights

Nothing in this policy limits any rights you may have under the consumer protection laws of your country.

Contact Us

Any questions about your shipment? Email hello@karatecat.store and we'll get back to you as soon as possible.